1.1 Adney Hakodesh (hereinafter referred to as the "Website") is an online store offering a wide range of products and services in the areas of Judaica, including tefillin, mezuzot, scrolls, Torah scrolls, tallitot, and more (hereinafter referred to as the "Products"). The Website is operated by the business owners (hereinafter referred to as the "Business"). Full details about the Business can be found in Section 20 of these Terms and Conditions.
1.2 An "Action" on the Website refers to the purchase of a Product and/or browsing the Website for any purpose.
1.3 These Terms and Conditions apply equally to both men and women, and the use of the masculine gender is for convenience only.
1.4 Any person who performs an Action on the Website (hereinafter referred to as the "Acting Person") is required to read these Terms and Conditions in full and carefully. Performing an Action on the Website constitutes explicit consent to the Terms and Conditions. If the Acting Person does not agree to any of the Terms and Conditions, they should refrain from performing any Actions on the Website. These Terms and Conditions will form the legal basis for any legal and/or non-legal dispute that may arise between the Acting Person and the Business.
1.5 Purchase through the Website is possible for Israeli residents who have: A valid credit card on the day of purchase, issued by an Israeli credit card company and authorized for payment by one of the credit card companies operating in Israel in accordance with the law. A valid and active email address on the day of purchase, which they use to receive and send emails.
1.6 Purchases and other actions can also be made by phone, directly to the Business offices.
1.7 The supply of Products will be carried out in accordance with the provisions of these Terms and Conditions.
1.8 Responsibility for the supply of Products and collection of payment lies with: The Company: for Products supplied by the Company. The Business: for Products supplied by the Business.
1.9 The Business owners will be solely responsible to any Purchaser who purchased the Products offered on the Website through the Website. Any claim and/or demand regarding a Product will be directed to the Business owners and they will be solely responsible for it.
1.10 We reserve the right, at our sole discretion, to refuse service to anyone, for any reason, at any time.
1.11 The headings and descriptions of the headings in the Terms of Use are for convenience only and will not limit or otherwise affect these Terms.
2. Product and/or Service Presentation on the Website
2.1 Each product offered for sale on the Website will be displayed on a product page that will show the product name, product description, and product price (hereinafter referred to as the "Product Page"). For further details and inquiries, the Acting Person can contact the Business by phone and/or via the email address listed in Section 20 below.
2.2 The Business owners are not and will not be responsible in any case for a complaint and/or claim by the Acting Person arising from and/or potentially arising from a mismatch and/or inaccuracies between the product description on the Product Page and the product received by the Acting Person. The Business owners will do their best to replace the product with the manufacturer/supplier if there is any problem.
2.3 We make every effort to display the colors and images of our products appearing on the Website as accurately as possible. We cannot guarantee that the color display on your computer screen will be accurate. We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic area, or jurisdiction. We may exercise this right at any time we see fit. We reserve the right to limit the quantities of products or services we offer. All product descriptions or product prices are subject to change at any time without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for a product or service on this Website is void where prohibited. We do not guarantee that the quality of products, services, information, or any other material purchased or obtained by you will meet your expectations or that all errors in the service and on this Website will be corrected.
2.4 Although the Business owners do their best to ensure that the products displayed on the Website are in stock, sometimes products displayed on the Website are out of stock. In case the product is out of stock, a notification will be displayed next to the product description on the Product Page and the Acting Person can contact the "Adney Hakodesh" customer service and request that a notification be sent to them via email when the product is back in stock. Without derogating from the above, there may be situations where the product is out of stock and due to an error and/or malfunction, the same product was ordered before a notification was posted that the product is out of stock. In this case, a suitable notification will be sent to the Acting Person via the email address registered by the Acting Person when registering for the Website or by phone, and the Company and/or suppliers reserve the right to present the Acting Person, if any, with an offer to purchase an alternative product of similar nature and price. If this offer is accepted by the Acting Person, the details of their order will be updated. If the Acting Person refuses the offer for an alternative product as mentioned above, their order will be canceled and the Company will credit the Acting Person's credit card.
2.5 From time to time, information on our Website or in our Service may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, delivery times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time, without prior notice (including after the order has been placed). We are not obligated to update, change, or clarify information in the Service or on any related website, including but not limited to pricing information, unless required by law. The update or refresh date specified in the Service or on any related website should not be taken as an indication that all information in the Service or on any related website has been changed or updated.
3. Purchase and/or Service Order Process on the Website
3.1 Before making a purchase on the Website, each Acting Person will be required to register on the Website. During this registration, the Acting Person will be required to provide the following information: full name, email address, home address, and phone number, and to choose a username and password. When making a purchase, the Acting Person will be required to provide the details of the credit card in their possession with which they intend to make the purchase(s) on the Website, as well as the ID number of the credit card holder. Credit card details and ID numbers are not stored in the Business owners' records. The Acting Person declares that they are aware that submitting false personal information is strictly prohibited and constitutes a criminal offense under the provisions of the Penal Law, 1977 and/or any other law. The Business owners will be entitled to take legal action against any person who submits false information. Additionally, the Business owners will be entitled to cancel any action performed through the Website if the Acting Person submitted false or incomplete information.
3.2 After completing and registering the action on the Website as mentioned above, a message will be sent to the Acting Person's email address (the address provided by the Acting Person during registration) containing all the details of the action (hereinafter referred to as the "Confirmation Message"). A precondition for the validity of the action is the approval of the credit card company both for the action and for the payment of the funds for it. If the Acting Person chooses to make the payment by phone, two messages will be sent: the first will confirm the order and the second will confirm the payment. The Business owners will not be responsible for receiving a confirmation message if the email address provided by the Acting Person during registration is incorrect and/or not functioning properly.
3.3 A confirmation message does not obligate the Business owners and/or the supplier to provide the Acting Person with the products they purchased, and the confirmation message indicates that the order details have been received in the system only and does not constitute an approval for receiving the product and/or paying for the product and/or approval for anything else.
3.4 In case a transaction is not approved by the credit card companies, the Acting Person will receive a notification. To complete the purchase, the Acting Person will be required to contact the Company by phone to arrange for the approval of the credit card companies to perform the transaction. It should be clarified and emphasized that an action will be considered completed only after the credit card details have been submitted by the Acting Person. In such a case, the delivery times will be calculated only from the date of approval of the transaction by the credit card company. If the Acting Person does not arrange for the approval within 7 days from the date of receiving the notification of the credit card companies' refusal to approve the transaction, the Company will be entitled to cancel the order.
3.5 In case the Acting Person decides not to leave their credit card details and to make the purchase by contacting the Business directly by phone to receive the credit card details, the action will be considered completed only after the credit card details are submitted by the Acting Person. In such a case, the delivery times will be calculated only from the date of receiving the credit card details and the approval of the transaction by the credit card company. It should be clarified and emphasized that if the customer chooses the option of being contacted by phone to receive the credit card details, and the customer does not respond to the phone call and/or email from the Business within 7 days from the date of the contact, the Business owners will be entitled to cancel the order. 3.6. In any case, and without derogating from the aforementioned, only after the verification of the Acting Person's credit card details is completed and approval is received from the credit card company to perform the action, will the transaction be considered completed. After the approval of the credit card company as mentioned above, the Website and/or the service providers will proceed with the process of delivering the products ordered on the Website by the Acting Person.
4. Faulty Order
4.1 In order for the Business owners to provide the Acting Person with the products they ordered, the order details must be received and recorded in the Business owners' computers in a proper and orderly manner, with the order details containing all the information required to ship the products and charge the Acting Person. Various reasons may cause malfunctions and disruptions in the receipt and processing of the order by the Company. If the Acting Person receives a notification about incorrect content in their order details or a notification about a malfunction that occurred in the system while receiving their order, the Business owners recommend that the Acting Person contact the Business owners directly by phone.
4.2 If there is a disruption and/or error in the product description, its price, or any other detail, the Business owners will be entitled to cancel the Acting Person's order and the Acting Person will not be charged any payment for their canceled order.
4.3 If, while placing the order, the Acting Person provides incorrect identification details, the Business owners will not be able to guarantee that the products will reach them. In case the products are returned to the Business owners due to incorrect details provided at the time of the order, the Acting Person will be charged for shipping and handling fees.
6.1 Cookies are small text files that are stored on the user's computer hard drive by the website server, using the user's browser. Cookies allow website owners to provide faster and more efficient service, and save the user from having to enter their personal information repeatedly.
6.2 If you visit the website's login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.
6.3 When you log in, we will also set several cookies to save your login information and your display preferences. Login cookies expire after two days, and screen options cookies expire after one year. If you select the "Remember Me" option, your login information will be valid for two weeks. If you log out of your account, the login cookies will be deleted.
7. Product Delivery
7.1 Most products offered for sale on the website are available in stock at the business's warehouses and will be delivered to the customer directly from the warehouses. However, for various reasons, certain products may not be stored in the business's warehouses and will be delivered to the customer within a reasonable time until a new shipment arrives from the supplier. Product delivery by the business and/or suppliers will be carried out according to the terms specified on the product page.
7.2 The delivery times committed to by the business owners are specified on the product page of each product (hereinafter: "Delivery Times"). Delivery times will be calculated based on business days, i.e., Sundays through Thursdays, excluding Fridays, holiday eves and holidays, Saturdays, and holidays. However, the business owners will do their best to expedite the delivery time.
7.3 At the time of filling in the order details, the customer must choose the option of product delivery as detailed on the product page. The product delivery time will be determined according to the customer's choice of the product delivery method.
7.4 In case the customer chooses the self-collection option, the customer will not be charged for shipping. After submitting an offer, it is not possible to change the product delivery option if the product has already been shipped. If the product has not yet been shipped, the business will do its best to accommodate the customer's request and change the product delivery option. The product must be collected from the business's warehouses no later than fourteen business days from the date of the order, unless otherwise notified by the business. A customer who chooses to collect the product from the business's warehouses will coordinate this with the business owners by contacting the business directly by phone.
7.5 In any other option other than self-collection, the products will be delivered by couriers and in specific cases by Israel Post - according to the customer's choice as mentioned - to the address provided during the order registration process as the shipping address which was registered in the confirmation message (hereinafter: "Shipping Address"). Delivery and dispatch of products will be carried out in accordance with the instructions of these Terms and Conditions. If the product was ordered to a business address (company), the company name must be stated next to the name of the orderer.
7.6 The business and/or its representatives and/or their representatives shall not bear any responsibility for delays in the delivery of products due to events beyond their control, such as strikes or lockouts, malfunctions in the computer system or telephone systems and/or communication systems, malfunctions in the email service, acts of war and/or force majeure (war, earthquake, weather conditions, etc.), events that will affect the completion of the purchase process and/or the delivery times. In such cases, the business may notify the customer of the cancellation of the purchase, in whole or in part, and cancel the customer's charge.
7.7 Products that will be delivered by Israel Post will be shipped subject to the delivery time of Israel Post and subject to the quality and terms of service accepted by Israel Post. It is emphasized that the delivery times of products that are not delivered by couriers cannot be controlled by the business and are not under their control, and the customer hereby declares that he will have no claim against the business and/or its representatives and/or their representatives due to disruptions in delivery not by courier.
7.8 Delivery of products by couriers will be carried out according to the delivery terms of the courier company on behalf of the business and subject to the list of settlements of the courier company in which delivery is made to the shipping address, except in exceptional cases as detailed in the shipping terms. If the courier company is unable to deliver the shipment to the shipping address for any reason whatsoever, including due to weather conditions and/or a security situation that may endanger the lives of the delivery personnel, the matter will be clarified to the customer by the business and an alternative solution acceptable to both parties will be found. It is clarified that in all matters concerning the cancellation of a shipment due to the conditions mentioned above, the business owners will be the exclusive judges.
7.9 In the case of exceptional transportation, at the sole discretion of the courier company or its representatives (such as transportation that cannot be carried out by stairs or elevator, transportation that requires special equipment to carry it out, or transportation to high floors), the entire cost of transportation will be borne, in full, by the customer.
7.10 It is clarified that the shipping costs charged to the customer include, among other things, the cost of packing the product, insurance and coverage of the product during shipping, as well as the actual shipping costs, except as stated in Section 7.8. Without derogating from.
8. Prices and Payments
8.1 The customer will be charged for the product using the credit card details provided by the customer, at the price published on the product page at the time of ordering the product, plus shipping costs, all as detailed next to each product and/or on the product page and/or in the shopping cart and/or at the checkout.
8.2 The business may change the handling and shipping fees from time to time. The price valid for the order placed by the customer is the price published on the website at the time the order process is completed.
8.3 All prices listed on the website include VAT unless otherwise explicitly stated.
8.4 Without derogating from anything stated in these Terms and Conditions, it is clarified that for any purchase over NIS 1,500, the customer will be asked to sign a credit card payment authorization slip upon receipt of the goods.
9. Shipping
9.1 Shipping on the website, shipping costs, self-pickup and delivery times will be subject to our Shipping Policy. You can review the Shipping Policy using the following link: https://adney-hakodesh.co.il/en/policies/shipping-policy
11.1 The business sells the products on behalf of the suppliers and acts as an intermediary between the suppliers and the customers. However, the business and/or its representatives do not bear any responsibility for the quality of the products, their features, the names of the manufacturers and/or any representation made on the website regarding the aforementioned details. The full and exclusive responsibility for the products lies with the suppliers. There may sometimes be differences in shades between the photographs of the products published on the website and the exact shades of the products as they will be supplied in reality. The products on the website are presented in good faith and under the responsibility of the manufacturers/suppliers, and their presentation on the website does not constitute a recommendation and/or expression of opinion by the business regarding the nature of the products, their features, quality, names of the manufacturers, etc. If a customer has purchased a defective product, they are entitled to exchange it, return it or cancel it and receive a refund, as detailed in these Terms and Conditions.
11.2 The exclusive responsibility for the products, their quality, nature, durability and content, including operating instructions in Hebrew, lies with the suppliers and in accordance with the terms appearing on the warranty certificate attached to them, if any. The suppliers have assumed upon themselves all the obligations imposed on a "business owner" under the Consumer Protection Law, 1981-1981 and the regulations issued under it, and have undertaken that each product has all the required approvals by law, including the Standard Mark and the approval of the Ministry of Health.
11.3 Under no circumstances will the company and/or its representatives be liable for any direct, indirect, punitive damages, incidental, special or consequential damages, and/or any other damage of any kind and type, including, but not limited to, damages for loss of use, loss of data or loss of profits, arising from or related in any way to the use or performance of the website, due to delay in use or inability to use the website, in the supply or non-supply of products or services, or any information, software, product, service and related graphics obtained through the website, and/or arising in any other way from the use of the website, whether based on contract or tort, whether in strict liability, and/or any other cause, even if the company and/or its representatives have been informed of the possibility of such damages. If the customer is dissatisfied with any part of the website or with any of the terms of these Terms and Conditions, they have the option to write to the business and the business will carefully consider their request.
11.4 The service on the website is provided on an "as is" basis. The customer shall have no claim, demand and/or request against the business and/or its representatives regarding the features of the service, its capabilities, limitations or its suitability for the needs and requirements of the customer.
11.5 The business undertakes to make efforts for the satisfaction of the customer and to secure the website and the level of service therein, but does not undertake that the service on the website will not be interrupted, will be provided in its regular course without interruptions, will be held safely and without errors, and/or will be immune from unauthorized access to the business's computers, damages, malfunctions, failures - including hardware, software or communication line failures to the website - at the business, and/or its representatives.
11.6 The business will not be responsible for products that were installed by the customer.
12. Website Language/Website Translation
12.1 The original website text is in Hebrew. We have added an English translation to the website in order to make it accessible to as many people as possible. There may be cases where the English translation of the website is incorrect. In case of discrepancies between the Hebrew and English languages, the Hebrew language shall prevail.
12.2 These Terms of Use (this page) were written in Hebrew and then translated into English. The Hebrew Terms of Use are the governing terms.
12.3 If you encounter an incorrect translation on the website and/or an incorrect translation in the Terms of Use (this page), you can contact "Adney Hakodesh" by phone and/or by email as listed in Section 20 below and we will do our best to correct the translation as soon as possible.
13. Optional Tools and/or Third-Party Links
13.1 We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or related to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider(s). We may also in the future offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
13.2 Certain content, products and services available through our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please carefully review the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
14. User Submissions, Feedback, and Other Content
14.1 Whether at our request or without a request from us, you may submit certain specific Submissions (for example, product reviews, suggestions, etc.) or you may submit creative ideas, suggestions, proposals, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "Submissions"). You agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Submissions you submit to us. We are and shall be under no obligation (1) to maintain any Submissions in confidence; (2) to pay any compensation for any Submissions; or (3) to respond to any Submissions.
14.2 We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.
14.3 You agree that your Submissions will not violate any third-party right, including copyright, trademark, privacy, personality, or other proprietary or personal rights. You further agree that your Submissions will not contain defamatory, unlawful, offensive, or obscene material, or any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, impersonate any person or entity, or otherwise mislead us or any third party as to the origin of any Submissions. You are solely responsible for your Submissions and the accuracy thereof. We take no responsibility and assume no liability for any Submissions posted by you or any third party.
15. Prohibited Uses
15.1 In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Site or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, state, provincial, or local regulations, rules, laws, or ordinances; (d) to infringe upon or violate our or others' intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
16. Governing Law and Jurisdiction
16.1 These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Israel, without regard to its conflict of laws rules. Any dispute arising out of or in connection with these Terms of Service or the Services shall be subject to the exclusive jurisdiction of the courts of the Tel Aviv District, Israel.
17. Changes to Terms of Service
17.1 You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
18. Indemnification
18.1 You agree to indemnify, defend, and hold harmless "Adney Hakodesh", its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
19. Termination
19.1 If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
19.2 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes. These Terms of Service are effective until terminated by you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our website. If in our sole discretion we determine that you have failed to comply, or we suspect that you have failed to comply, with any term or provision of these Terms of Service, we also may terminate this Agreement at any time without notice to you and you will remain liable for all amounts due up to and including the date of termination. and/or accordingly we may deny you access to our Services (or any part thereof).
20. Business Details
Business Name: "Adney Hakodesh". Our offices are located in Givat Shmuel, Israel.
Customer Service Center Phone Number: 1-800-10-16-33 (toll-free) Customer Service Center Hours: Sunday-Thursday, 8:00 AM - 8:00 PM; Friday, 8:00 AM - 12:00 PM (excluding Shabbat and Jewish holidays).
Contacting the Business: If you do not accept these Terms of Service, any of their provisions, or any matter related to them, you can contact us to try to reach a compromise.
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